Our made-to-order products are produced for your order. Please review the product description, measurements, size, color, design and quantity before purchasing.
We do not accept returns or exchanges simply because you changed your mind, selected the wrong size, color or design, or ordered more items than you need. This includes unused items left over from a group or bulk purchase. This restriction applies when the products supplied match your order and their description.
Damaged, defective or incorrect products
If your order arrives damaged, defective, misprinted, materially different from its description, or with the wrong item or size supplied, email hello@wildbasefamily.com promptly. Include your order number, a description of the problem and helpful photos if available.
Please inspect your order on arrival and, where possible, report problems within seven days so we can investigate quickly. This reporting request does not shorten any rights or remedies provided by law.
For confirmed problems, we will arrange an appropriate replacement or refund, including applicable tax and shipping charges. Necessary return or replacement shipping to correct an error by us or our fulfillment partner will be at no additional cost to you. Please contact us before mailing anything back so we can provide the correct instructions.
Missing orders
Contact us promptly if your order has not arrived by its estimated delivery date or is marked delivered but cannot be located. We will investigate and provide any replacement, refund or other remedy required by law.
Changes, cancellations and addresses
Contact us immediately if you need to change or cancel an order. Production can begin quickly, so we cannot guarantee changes or cancellation once fulfillment begins.
Please check your shipping address carefully. If an order must be reshipped because the address you supplied was incorrect or the shipment was unclaimed, additional shipping charges may apply. We will explain those charges before arranging reshipment. This does not apply to errors caused by us or our fulfillment partner.
Your rights
Nothing in this policy excludes or limits applicable consumer warranties or other rights provided by law. The policy in effect when you placed your order applies to that purchase.